To assist Customers with returns, the Company has established the following procedures, which apply to all returns for refund, repurchase or exchange:
The risk of loss in shipping for returned product is solely on the Customer. If any returned product is not received by the Company’s distribution center, it is the responsibility of the Customer to trace the shipment. If the returning items are not received by the Company within 30 days from the initial return request, the return will be void.
Once an order is processed, it cannot be cancelled or altered. If you have any questions about our shipping or return policy, or about a current order, please email support@everra.com. Please include as much information as possible, including your name and order number as well as shade/style of items if applicable.